Privacy Policy

Privacy Policy

DermaElements Limited ("the Company", "we", "our" or "us") respects your legal rights of privacy when collecting, storing, using and transmitting personal data and this Policy explains our privacy practices. Please read the following carefully to understand our policy and practices regarding how your personal data will be treated. This policy may from time to time be revised. "Personal data" means any personally identifying information or sensitive data (such as names, gender, occupations, addresses, contact details, ID Card or Passport numbers, date of birth, e-mail addresses, credit card information, age, marital status, and other demographic data) from which it is practicable for the identity of an individual to be ascertained.

The Purpose of Collecting Personal Information

Your personal data may be collected when you make a purchase or apply to be our member. The purposes for which we may use your personal data are divided into obligatory purposes and voluntary purposes. If personal data is to be used for an obligatory purpose, these personal data will be marked as "Required" in the Registration Form and you MUST provide your personal data to us if you want us to provide the service for which you request. If personal data is only to be used for a voluntary purpose, it is entirely up to you to decide whether you want to provide such information to us or not.

Obligatory Purposes

1. To enable our consultants to follow up
2. Communicating to you your entitlements and privileges as our member
3. Redemption of privileges as a member
4. Notification of any amendment to the membership program
5. Relationship building
6. Data cleansing and customers profile updates

Voluntary Purposes

1. To provide our customers with most suitable services and products
2. For internal research and analysis to enable us to provide rewards, services and product information or offerings better tailored to your needs
3. Market research
4. To distribute customer satisfaction survey
5. To send out VIP newsletters and VIP program updates
6. For direct marketing including: communicating new product launch and promotional offers, promotional events, marketing reward programs, birthday celebration offers, free sampling, digital campaigns, roadshow/outpost, in-store promotion updates, joint promotion with shopping malls, department stores, credit cards, banks, trades, celebrities, magazines, television, websites, mileage programs, cultural/art/musical organizations, charities or non-profit organizations; and cross brand joint promotions

Collection Methods

Before the purchase of the Company's treatment package or product, the Company will ask you to show your Hong Kong identity card and record your identity card number. If you do not want to show it, the Company reserves the right to provide any services or products to you. It is an offence under section 7AA of the Registration of Persons Ordinance for any person to transfer an identity card to another person without lawful authority or reasonable excuse.

Collection of Personal Identifiers

You may be required to provide recognition of your personal identity information, including but not limited to your name, gender, age, identity document number, date of birth, telephone number, fax number, address, email address, credit card information, education level, occupation, household income, interests and preferences. If you refuse to provide such information may cause the Company not being able provide you with appropriate services. If you are under 21 years old, you must first obtain the consent of a parent or guardian before providing any personally identifiable information to the Company.

Direct Selling

Once you provide the Company with personally identifiable information, you may from time to time receive telephone, email or direct mailings containing promotional materials by the Company / the Company affiliated agencies or partners. If at any other point of time you do not wish us to use your personal data for use in direct marketing as described above, you may exercise your opt-out rights by notifying us. No fee will be charged for this arrangement.

Information Preservation

Pursuant to our general policy, we will keep a record of all transactions with you in our course of business for a reasonable period of time for review and verification purposes.

Disclosure of Information

We usually share your personal data with or transfer such data to DermaElements Limited, Light Medic-Art Centre Limited, Bb LABORATORIES (HK) Limited, and its member companies, subsidiaries, affiliates or any companies in which they have an interest. Please refer to our Personal Data Collection Statement for details. If you do not want us to disclose your personal data to any third parties, please notify us, providing your name, membership number and contact number.

Access to Personal Data

You can write to request access to your personal information to the company's marketing manager. The Company is based on the provisions of section 19 (1) of the Personal Data (Privacy) Ordinance, to reply you in receipt of your requirements within 40 days. In accordance with the provisions of section 20 (3e), if you refuse to make the access request in writing, the Company reserves the right to refuse your access request. Under section 28, the Company may charge a reasonable fee for information access. However, if you indeed access your personal data to make reasonable corrections, the Company may exempt from the relevant charges.

Correction of Personal Data

You shall send your request to correct your personal data in writing to our Marketing Manager and provide the correct information. Pursuant to Section 23 of the Personal Data (Privacy) Ordinance, we will correct your personal data within 40 days upon request without charges.

Security

All personal data provided by you will be properly stored in our customer service system and can only be accessed by authorized persons.

Inquiry

Please contact our Marketing Team for details of our Privacy Policy Statement at info@dermaelements.com. (This Statement may be amended from time to time without prior notice. Please review it regularly.)

Personal Information Collection Statement

As a customer of DermaElements Limited, you may be required to provide your personal data ("Personal Data") to us prior to any trial or purchase of our services and/or products ("Services"). Incomplete or incorrect data may prevent us from providing or continuously providing the Services. We will always keep your personal data confidential. Our policies and practices regarding collection, use, retention, disclosure, transfer and confidentiality of and access to your personal data comply with the laws of Hong Kong and are stated in this Statement. You agree that we may use and retain any personal data provided by you for the following purposes and any other purposes mutually agreed by you and us or required by law from time to time: provision of Services; promotion of any goods and/or services related to the Services; handling of any interest in or in relation to the Services; analysis, confirmation and/or verification of your credit, payment and/or other status; handling of any payment instructions; day-to-day management of your account.

Facebook Data Deletion Instructions

1. Go to the Applications and Website Settings tab of your Facebook profile: https://www.facebook.com/settings?tab=applications Remove your application. 2. Or go to the Settings & Privacy menu of your Facebook account. Click "Settings" Scroll down and click "Apps & Websites" Find and click "DermaElements" Click the "Remove" button. If you encounter any questions, please email us immediately at info@dermaelements.com